Your cart

Your cart is empty

Returns and Exchanges

Returns

We hope you are always satisfied with your order! If that isn't the case, we want to make it right. If for any reason an item does not work for you, we offer free returns for store credit less the shipping cost within 14 days of receiving your package. We do not offer refunds at this time. 

To request a return, please email order@sotela.co with your order number and we will respond to you shortly.

Domestic returns are on us!We will provide you with a pre-paid domestic shipping label for your return.

Store credit never expires and is offered in the form of a coupon code for the full value of your purchase price.

Returns will be accepted within 14 days of your items delivery. Items  must be returned unworn and unwashed.

We try to do our part for the environment, please send any item(s) in their original packaging 

Exchanges

Domestic exchanges are on us!If you would like to exchange an item, please email order@sotela.co for more details and to initiate an exchange.

For the sake of the environment, please send any item(s) in their original packaging.

Order Changes

If you'd like to cancel an order before it ships, we can offer you store credit. We are unable to accept cancellations for a refund. 

If you would like to make a change to your order, we'd be happy to help you as long as your order has not yet been made.

Keep in mind that any changes made to your order can increase the shipping lead time 2-3 weeks.

We hope to assist you in anyway we can prior to you placing an order. If you have any order related questions, please contact us at hello@sotela.co.