Returns and Exchanges

Returns and Exchanges

We hope you are always satisfied with your order! If that isn't the case, we want to make it right.

We offer both domestic returns and exchanges within 30 days of receiving your order. All items returned or exchanged must be unworn and in the same condition you received the item in.  

Contact order@sotela.co and let us know which you would like to do, and we will take care of it for you!

Exchanges

Domestic exchanges are on us for a new size, or the option to replace your purchase with a new item. We will send you a shipping label for you to mail back your item(s), and we will send your new goodies out as soon as we receive the original item(s) back! International exchanges are available but all shipping costs will be charged to the customer.

If you would like to return your item(s) for a full refund, let us know and we will send you a shipping label. Once we receive your item(s) we will process the refund within 3-5 days. Shipping costs, in both directions, are non-refundable. You should expect to get refunded for the return item(s) within two weeks of shipping the item back.

Sizing

 Sotela's approach to sizing is a little different. Instead of using the conventional small, medium and large, we've decided to change our wording because we can! We want to keep things positive and simple. As you can see, we added a size 0 and 4 to our previous sizing for the Sand Collection. 

 


 



Based on the size guide above, measure yourself to see which size fits best. Each design is intended to have a relaxed fit. Under each product description, you will also find measurements for that item. 

Size 0 fits traditional sizes 0-2
Size 1 fits traditional sizes 2-6
Size 2 fits traditional sizes 6-8
Size 3 fits traditional sizes 10-12
Size 4 fits traditional sizes 12-14
If you have any questions, please email your measurements to hanna@sotela.co! 
Each product has photos of the women above! Use their measurements to see which is most similar to your body type. 

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