Made-to-order means we don't make anything until after an order is placed on our website. This model not only ensures we minimize waste, but it also gives us the flexibility to make certain customizations for our customers.
Since we only cut and sew after an order is placed, there is often a lead time. Our lead time is typically displayed on our home page and under each product page. At the moment, we are at a 5-week lead time. I know it can seem like a lot, but this truly is slow fashion!
We have a blog post dedicated to this! We recommend measuring yourself using this guide on our website. Compare your measurements to the garment's measurements listed under each product. Choose a size that is about 2" larger than your largest measurement. If you need assistance choosing a size, Becca at customer care can help! Her email is email@example.com.
Unfortunately, we do not offer refunds at this time. If for any reason an item does not work for you, we offer free returns for store credit.
For the most part, yes. These are the customization we will continue to offer at no extra charge: waistband changes, increasing or decreasing rise and/or inseam lengths, and other easy hems.
With that being said, we will start charging for more complex customizations since they take additional time to cut and sew.
No, it does not!
Yes, of course! Under contact information, make sure to add their email address!
We do! We only offer USPS for international shipping as UPS and DHL charge brokerage fees on top of duties and shipping charges.
You can as long as your order hasn't shipped! Once it's out of our studio, we are unable to make any changes!
Sotela's approach to sizing is a little different. Instead of using the conventional small, medium and large, we've decided to change our wording because why not! We want to keep things simple and offer the most out of your clothing.
Here's a step by step of how to choose your Sotela size: